Timothy Mills / Portfolio / BCU eBranch

BCU eBranch

Because of some antiquated banking laws in Massachusetts, BCU wasn’t allowed to open a physical branch in that state, even though they served as the credit union for Boston Scientific. BCU developed a plan for an eBranch, a branch not staffed by any BCU employees, but connected virtually to the BCU call center in Illinois, thereby skirting the MA banking laws and still serving their members. I worked closely with BCU and the team at Tanagram to create a seamless experience for the user.

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BCU eBranch Screenshot