BCU approached Tanagram to design and build a mobile version of their online banking tools about a year before most banks launched similar projects, understanding that their members would soon be requesting simplified access to their accounts from their mobile phones. I worked closely with a designer and a developer to create a tool that would work well on almost any mobile phone with a web browser, from the simplest flip phone to the most advanced smartphone.
Sitemap & process flow
Working closely with BCU, we determined that members had four main goals when mobile: checking account balances, transferring funds between accounts, finding locations, and contacting BCU.
From the outset, we designed the system to display well on regular mobile phone screens, understanding that these screens would still look good on larger smartphone screens.
Throughout the project we conducted rendering tests to make sure our decisions worked well on actual mobile devices.